Data Controller
The controller responsible for the processing of personal data in connection with this website is:
Personal Data We Collect
We may collect and process personal data that you provide directly to us or that is generated when you use our website and services.
Contact Data
Name, email address, phone number, billing address, shipping address, and other contact details you provide.
Order Data
Products purchased, order number, delivery information, payment status, returns, support requests, and purchase history.
Technical Data
IP address, browser type, device information, operating system, referral source, pages visited, and interaction data.
Marketing Data
Newsletter preferences, communication preferences, consent records, and engagement with marketing emails or campaigns.
How We Use Your Personal Data
We use your personal data only where necessary and permitted by applicable data protection law. This includes the following purposes:
- To process, confirm, and deliver your orders
- To manage payments, invoices, refunds, and customer service requests
- To communicate with you about your order, account, or enquiries
- To improve our website, products, services, and customer experience
- To send newsletters or marketing communications where you have consented
- To comply with legal, tax, accounting, and regulatory obligations
- To prevent fraud, abuse, security incidents, or misuse of our services
Legal Bases for Processing
Depending on the context, we process your personal data based on one or more of the following legal bases:
Contract Performance
Processing necessary to fulfil an order, provide products, deliver services, or respond to your purchase-related requests.
Legal Obligation
Processing necessary to comply with tax, accounting, consumer protection, customs, or regulatory requirements.
Legitimate Interest
Processing necessary for website security, fraud prevention, service improvement, customer communication, and business administration.
Consent
Processing based on your consent, for example newsletter subscriptions, certain cookies, or optional marketing communications.
Sharing Your Personal Data
We do not sell your personal data. We may share your data with trusted service providers only where necessary for our business operations and legal obligations.
- Payment service providers for secure payment processing
- Shipping and logistics providers for order delivery
- IT, hosting, website, analytics, and security service providers
- Email and marketing service providers where applicable
- Professional advisers, accountants, auditors, or legal representatives
- Authorities or regulators where required by law
Important: Where service providers process data on our behalf, they are required to handle personal data securely and only according to our instructions.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate the site, remember your preferences, analyse traffic, improve performance, and support marketing activities.
Essential Cookies
Required for core website functions such as checkout, cart, security, and page navigation.
Analytics Cookies
Help us understand how visitors use the website so we can improve content, layout, and performance.
Marketing Cookies
May be used to measure campaigns or show relevant content and advertising, where permitted by law.
Preference Cookies
Allow the website to remember choices such as language, region, or display preferences.
You can manage cookies through your browser settings or through any cookie preference tools provided on the website.
Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including legal, tax, accounting, fraud prevention, and dispute resolution purposes.
Order and transaction records may be retained for the legally required retention period. Marketing consent records are retained until you withdraw consent or until they are no longer required.
Your Data Protection Rights
Depending on your location and applicable data protection law, you may have the following rights:
- The right to access the personal data we hold about you
- The right to correct inaccurate or incomplete personal data
- The right to request deletion of your personal data
- The right to restrict or object to certain processing activities
- The right to data portability where applicable
- The right to withdraw consent at any time where processing is based on consent
- The right to lodge a complaint with a competent supervisory authority
To exercise your rights: Please contact us at vip@revvyhealth.com. We may need to verify your identity before processing your request.
Contact Information
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us: